Our goal is to ensure that you are completely satisfied with your purchase. We gladly accept exchanges or refunds on items within 20 calendar days of delivery, provided they meet the following conditions:
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The item must be in a new, unused condition, with original packaging, tags attached, unaltered, and free of any odor. No exceptions will be made.
To initiate a return, we kindly request you to submit a return request through our return center for approval
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Refunds will only cover the cost of the item; shipping charges will not be refunded.
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Items marked as Clearance, Final Sales, or undergarments are not eligible for exchange or refunds.
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We advise that you insure packages when returning items, particularly for high-end products, as you are responsible for shipping them back to us.
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Valabasas is not liable for packages that do not reach our warehouse. To ensure a smooth exchange process, we recommend shipping items back as soon as possible since we cannot guarantee the availability of replacement items.
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Upon receiving the returned items, we will send you an email notification and keep you updated on the progress of the exchange. Typically, the exchange process takes 10-15 business days from receipt of items.
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For further assistance, please contact our customer service department at order@valabasas.com.