Our goal is to ensure that you are completely satisfied with your purchase. We gladly accept exchanges or refunds on items within 15-20 calendar days of delivery, provided they meet the following conditions:
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The item must be in a new, unused condition, with original packaging, tags attached, unaltered, and free of any odor. No exceptions will be made.
To initiate a return, we kindly request you to submit a return request through our return center for approval
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Refunds will only cover the cost of the item; shipping charges will not be refunded.
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Items marked as Clearance, Final Sales, or undergarments are not eligible for exchange or refunds.
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We advise that you insure packages when returning items, particularly for high-end products, as you are responsible for shipping them back to us.
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Valabasas is not liable for packages that do not reach our warehouse. To ensure a smooth exchange process, we recommend shipping items back as soon as possible since we cannot guarantee the availability of replacement items.
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Upon receiving the returned items, we will send you an email notification and keep you updated on the progress of the exchange. Typically, the exchange process takes 10-15 business days from receipt of items.
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For further assistance, please contact our customer service department at order@valabasas.com.