Step 1 of 3

Start a return or exchange

Exchange for another size or item, or return for store credit, within 21 calendar days of delivery.

Got the wrong item or a damaged one? Start here, even on final sale.

Can't find it? Email orders@valabasas.com with your order number.

Bought on TikTok Shop? Start your return in the TikTok app.

Step 2 of 3

None of the items on this order can be returned online. Questions? Email orders@valabasas.com.

Choose the items you want to return or exchange.

We can't send return labels outside the US. Send your request and our team will reply by email with the next steps.

Step 3 of 3

Review your request

This is a request. Nothing is approved until we review it.

Your order has no email address, so our team will contact you by phone with our decision and return instructions.

Your new item ships after we receive your return.

Request received

We already have your request.

You asked for a refund to your original payment. We'll let you know if it's approved; if not, you get store credit.

After we approve your request, we'll email you a payment link.

We emailed a payment link to the email on your order.

Your order has no email address, so our team will contact you by phone with a payment link.

If we decline your request, we refund this payment in full.

Your new item ships after we receive your return and your payment.

What happens next

1. We review your request within 48 hours.
2. We email you our decision. If it is approved, the email includes your return instructions.
3. Wait for that email before you send anything back.
4. Store credit or exchanges typically take 10 to 15 business days to process.

Questions? Email orders@valabasas.com or call +1 (901) 501-1341.

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