FREQUENTLY ASKED QUESTIONS

We are located in Memphis, Tennessee. 

- Items must be returned within 20 days of receiving your order.
- Items must be unworn, unwashed and have original branded tags attached.
- Items must be free of stains, make up, deodorant, cologne or any other signs of wear.

Please check out our detailed information of our Returns Policy 

Standard shipping is usually 2-5 business days or faster. Need the order for a special event? You may choose to expedite your shipment in the shipping section at check out.

Once your order has shipped, you will receive an e-mail confirmation with your tracking number. 

Please contact us at orders@valabasas.com Please allow our team 48 hours to get back to you!

The returns process is quick and easy!
1. Head to our returns center  https://valabasasdenim.returnscenter.com
2. Follow the simple instructions on site.
3. Repack your unwanted items with all of the tags still attached. 
4. Ship the product back to us and we will notify you once we have received it.

Unfortunately, we do not accept International returns at this time.

We are sorry you have received a faulty item. It was never intended! We stand behind our products and will make it up to you. Please submit a return request in the Returns Portal. https://valabasasdenim.returnscenter.com