FAQ
FREQUENTLY ASKED QUESTIONS
WHERE IS VALABASAS ORIGINAL LOCATED?
We are located in Memphis, Tennessee.
WHAT IS YOUR RETURNS POLICY?
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Items must be returned within 20 days of receiving your order.
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Items must be unworn, unwashed, and have original branded tags attached.
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Items must be free of stains, makeup, deodorant, cologne, or any other signs of wear.
For full details, please visit our Returns Policy:
https://valabasas.com/pages/return-policy
HOW FAST IS SHIPPING?
Standard domestic shipping usually arrives within 2–5 business days or sooner. If you need your order for a special event, expedited shipping options are available at checkout.
International shipping times vary based on destination and carrier.
DO YOU SHIP INTERNATIONALLY?
Yes, we offer worldwide shipping.
International orders under $250 ship for a flat rate of $15.
International orders over $250 qualify for free shipping.
Duties and taxes are included on international orders.
ARE DUTIES AND TAXES INCLUDED FOR INTERNATIONAL ORDERS?
Yes. Duties and taxes are included for international orders at checkout, so there should be no surprise import fees upon delivery.
HOW CAN I TRACK AN ORDER?
Once your order has shipped, you will receive an email confirmation with your tracking number.
HOW DO I CONTACT CUSTOMER SERVICE?
Please contact us at orders@valabasas.com.
Please allow our team up to 48 hours to respond.
HOW DO I RETURN AN ITEM?
The returns process is quick and easy:
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Go to our returns center: https://valabasas.loopreturns.com/#/
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Follow the instructions on the site.
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Repack your unwanted item(s) with all original tags still attached.
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Ship the product back to us, and we will notify you once it has been received.
At this time, we do not accept international returns.
WHAT DO I DO IF MY PRODUCT IS FAULTY?
We are sorry to hear you received a faulty item. We stand behind our products and want to make it right.
Please submit a return request through our Returns Portal:
https://valabasasdenim.returnscenter.com